Thank you for considering everythingballoons.com to be a part
of your special event. We will make every effort to help make your special
occasion a success. We are a family owned business with the goal of providing
professional and affordable balloon décor to a variety of clientele in the
Eastern Monmouth County area. We are an on-site services company and do not have
a retail location. By eliminating the retail store overhead, our goal is to
provide you with a superior product at a better price.
You can be assured of prompt service and efficient
communication throughout your event planning process. If there is a potential
problem, we will let you know immediately. No last minute surprises. You have
enough to worry about.
Minimum Charge for On-Site Services:
When on-site decorating services are required, our minimum party package pricing
starts at $299.00. This includes delivery and set-up of your balloon décor at a
venue within our advertised service area. Additional charges would apply for
venues outside of our service area.
Should we need to return to the venue to retrieve balloon
support infrastructure or remove the balloon decorations, there is a fee ranging
from $25 - $150, depending on where the venue is located and the services we
must perform. We prefer to retrieve any balloon structure items the next day if
your event goes past 10PM at night.
If we must remove the balloon décor from the Venue ( called
“Striking” ) at the conclusion of your event, please inform us of this at
our design session. We may want to discuss this with the venue management while
we are there.
Please be aware that certain balloon decorations, such as
Columns, Arches and shaped balloon décor, require support structures that must
be returned to everythingbaloons.com upon the conclusion of your event. Some
balloon decorating services require you provide a deposit for these support
structures … we do not. We simply would like you to be aware of their
existence, and see that they are returned to us undamaged. In the event that
these items are damaged, you will be responsible for the fees to replace them.
These fees are outlined in your event contract. Some of these items can be
costly, so please watch over their safety during your procession.
Contracts:
You will be required to sign a simple contract for us to provide services
at your event. We do not believe in fine print, but we do believe in having an
understanding. A minimum 50% deposit will be required to book our services. The
remaining 50% balance must be paid in full two weeks prior to your event date.
Payment:
We accept cash, checks, and currently Visa, MasterCard & American
Express through Paypal. We will provide you with a detailed “eInvoice” via
email, which you can pay through Paypal. A Paypal account is NOT required.
Cancellations: We understand that things happen.
In the event you must cancel your contract, we will gladly refund 100% of your
deposit monies to you if provide us with at least 15 Days advanced notice of
your cancellation. If your cancellation is 14 Days or less from your scheduled
event date, we will refund 50% of your deposit monies. Due to the many
variations of balloon types, sizes and colors, your specific choices would be
ordered from one of our distributors. We
place our orders 2 weeks in advance of your event. Once these orders have been
placed, we are unable to make returns and this is the reason for the partial
refund. A cancellation under 14 Days also leaves us a short period of time to
re-book your event date.
Balloon Float Times: Your balloon décor will be designed around the
specifications of your event. In English, if you need a balloon to float for a
minimum of 12 hours, we will provide you with a balloon that will float for 12
hours, and not much more.
This
applies only to Latex type balloons. Our Mylar/Foil balloon will stay afloat for
2 –3 weeks on average. The average life of a Latex 100% Helium balloon is 24
hours. Due to the global shortage of Helium, we have been forced to cut back on
100% helium use by using a 60/40 mixture of Helium and Air in some larger latex
balloons, when they are only required to float during the course your event.
If
you would like to extend the float time of your balloons (maybe take some home)
please let us know and we will pre-treat your balloons with Ultra High Float
™. Latex balloons treated with Ultra High Float ™ will last up to 25
times longer than untreated latex balloons. There is a charge ranging from .25
to .50 per balloon, depending on the size of the balloon.
Mylar/Latex
balloons cannot be treated with High Float.
Insurance: everythingballoons.com is fully insured for a maximum of $1,000,000. An
Insurance certificate is available upon request. If your venue requires us to
provide a Certificate of Insurance to work on the property, please obtain the
Loss Payee information from your party planner and forward this information to
us as soon as possible.
Our
fax number is 1-866-852-9779
We
hope this FAQ has been helpful to you.
If
we have not covered any items of concern to you, please feel free to ask.
You
can email any questions to laura@everythingballoons.com
Your
can reach us phone @ 1-866-939-9779 Extension 101